Arriving at Ebrahim Haji Health Centre

Upon arriving at Ebrahim Haji Health Centre, you may have questions and concerns. There are several things you can do to help us address those needs and keep you safe.

Provide Accurate Information

Our health centre staff will ask you questions about your health history and current condition. Describe your condition in detail, giving accurate information so an appropriate diagnosis and plan of care can be developed. Tell your caregivers about all of your symptoms, how long they have lasted, and what you have already done to try to alleviate them.
This information will help caregivers prevent drug reactions. If you happen to have any medications with you, you should give them to the nurse if your family cannot take them home. In addition, tell caregivers about any allergies that you have. Also make sure to mention if you are participating in a research study. This will help you to avoid taking a new medicine that might cause problems.

Ask for Help from Family and Friends

Alerting your family and friends to your condition can allow them to become an advocate for you if you are unable to provide your own information or speak up for yourself. They may also be able to alert medical staff to changes in your condition. Ask for help when you need it!

We encourage you and your family to take part in discussions about your care with your doctor and other caregivers.

"Speak Up"to Help Ebrahim Haji Health Centre Keep You Safe

While you are in the health centre, pay attention to the health care you receive. Speak up if you have questions or concerns! Be sure that you discuss any concerns about your comfort, health, and safety with your nurses and other caregivers.

During Your Stay

Take an Active Role in Your Care

Be an active decision maker about your care. Let caregivers know about your concerns and goals so that everyone can work to meet your needs. Some medical terms can be hard to understand, so ask for terms to be explained. Also, ask questions before and after treatments you have received and the care you have been given to make sure you stay informed.

Become Familiar with Your Caregivers

Expect your caregivers to introduce themselves to you and their role in your care. Become familiar with your caregivers so they can address your unique health care needs. The more comfortable you feel with your caregivers, the better you’ll be able to communicate your needs and allow us to address them.

Be an Aware Patient

Keep your call button near you to alert staff if you need assistance. Also, keep your overhead light cord within easy reach. Make sure you report any possible dangers you see within the health centre, such as wet floors or faulty equipment.

If you need assistance moving, (such as getting to and from the bathroom), ask for help from the staff. This can help prevent falls and keep you safe.

Report Any Changes to Your Doctor or Nurse

Your doctor and/or nurse need to know about any changes in your condition or new symptoms to help make an accurate diagnosis and assist in managing any problems. If you feel that something has changed in your condition, alert your caregivers. Speak up!

Help to Minimize the Spread of Infection

All Ebrahim Haji Health Centre employees are expected to follow basic infection control standards to help ensure your safety, as well as their own, and that of fellow workers.

Hand Washing

Washing ones hands is the most important way to prevent infections. You will see workers frequently washing their hands to protect both patients and themselves. You should also wash your hands often to help protect yourself. It is especially important to wash your hands after using the bathroom and before eating.

Ask everyone who comes in contact with you to wash his or her hands to prevent the spread of infection. Caregivers may use the hand sanitizer dispensers located near every patient room or use a sink with soap and running water. Also, ask your family and friends to refrain from visiting the health centre if they are sick.

Infection control is everyone's responsibility and is important in providing you with the best care possible during your health centreization.

Also see: Rights & Responsibilities and Surgery & Discharge