Patients Rights

At Ebrahim Haji Health Centre, you have the right to:

• Considerate and respectful care in a safe, comfortable environment.
• Personal privacy and confidentiality.
• Be treated with dignity.
• Have your physician and a family member or other person of your choice notified of your admission to the health centre.
• Create an advanced directive. Know the names of health care providers and their role in your care.
• Treatment by compassionate, skilled, qualified health professionals.
• Be informed about and participate in your care and treatment plans.
• Be free from seclusion and chemical or physical restraints of any kind that are not medially necessary and the least restrictive effective approach.
• Be free from all forms of abuse or harassment.
• Request medically appropriate and necessary treatment.
• Refuse treatment as allowed by laws.
• Know what safety measures may be used during your care.
• Ask for a second opinion about your care.
• Proper assessment and management of your pain or discomfort.
• Review and obtain copies of your medical records.
• Receive treatment in an environment that is sensitive to your beliefs, values and culture
• Be informed about the care you will need after discharge.
• Receive information about and an explanation of your health centre bill.

Patients Responsibilities

At Ebrahim Haji Health Centre, these are your responsibilities as a patient:

• Give us complete information about your medical history, including any medications you may be taking.
• Tell us what you need. If you do not understand your care plan, ask questions.
• Be part of your care. It is important for you to tell us how you want to partner in your care.
• If you are not satisfied with your care, please tell us how we can improve.
• Follow our guidance in helping you get well.
• Be considerate of the rights of other patients, families and health centre personnel.
• Give us any insurance information we need to help get your bill paid and fulfill financial obligations to the health centre.

Patients Safety

Our health care team is committed to making your stay with us as safe as possible. In order for this to happen we are asking patients and families to partner with us so we can provide the best possible care.
You can trust that your health care team will do everything to ensure you are comfortable and safe while we address your health care needs. If there is anything we can do, speak up! You have the right to considerate, respectful, and safe care.

We urge you, the patient, to take an active role in your care. Clear communication between you and your caregivers will ensure you have all the information you need to decide what is best for you to produce the best outcome. Be an active member of your health care team!

Also see: Arrival and Surgery & Discharge